Atento Announces Institutional Investors to Acquire Bain Capital’s Equity in the Company

Atento

HPS Investment Partners, GIC and Farallon to invest independently in Atento. Participation reflects confidence in Atento’s Three Horizon Plan, a three-year strategic plan to establish a stronger, more profitable growth path to enhance stakeholder value. Carlos López-Abadía, Atento’s Chief Executive Officer, said: “At Atento, we are leading the next generation of customer experience services by … Sigue leyendo

Dos de cada tres empresas ya confían en la nube para su software de gestión ERP

El 78% de las compañías cuenta con un acceso directo a su sistema de gestión empresarial. El 26,8% de las empresas utiliza el mismo software ERP desde hace más de 10 años. El comparador líder de software en España y Latinoamérica SoftDoit ha presentado hoy la primera edición del Estudio sobre el uso de software ERP … Sigue leyendo

Emotional Intelligence and a Loyal, Motivated Staff

Ruth Malloy is global managing director of the Hay Group Leadership and Talent practice, where she works with Fortune 500 companies to help them achieve their strategies. I’ve asked her to guest blog about the positive behaviors exhibited by employees in an emotionally intelligent workplace. Here’s what she had to say. “If you’re reading this column, you … Sigue leyendo

Can Your Contact Center Afford Not to Implement Emerging Channels?

Do you remember how you booked travel and vacation 10 years ago? If you were booking hotel rooms, chances are you probably either called the hotel directly, or went to their website to reserve a room.  One thing is for sure, you weren’t using a mobile app to do it.  Needless to say, times have … Sigue leyendo

Customer Experience: From Buzzword to Strategic Differentiator

What is it like to be your company’s customer? If you were to call in to your center with a question; send an email with a complaint or concern, or attempt to reach out to you through Facebook or Twitter what would the experience be like? The Customer Experience far is more than just a … Sigue leyendo

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